Troubleshooting will always be a process of trial and error, and in some cases, you may need to use several different approaches before you can find a solution. We recommend you start by referencing the following basic computer tips:
Write down your steps:
You may want to write down each step you take during the troubleshooting process. This allows you to remember the exact way something was performed and helps you avoid a repeat mistake. It also helps you convey your details to the support team if you require further assistance.
Take notes about error messages:
If you encounter an error message on your computer, we recommend you write it down and include as much information as possible. You can use this information at a later time to inform the applicant support team, if needed.
Always check the cables:
If you have trouble with a specific piece of computer hardware, such as a monitor or keyboard, you should always check to ensure the related cables are properly connected.
Restart the computer:
When all else fails, you can always try to restart your computer. This can potentially solve basic issues you may encounter.