References Not Receiving Emails

Some references may encounter a scenario where they do not receive the district-sent email. This reference email comes from "mailbot@applitrack.com," and users often find that their inbox placed this automated message into the junk/spam folder. 

If this occurs, references will need to add "mailbot@applitrack.com" to their "safe senders" list in the email system to ensure future communications arrive. Once complete, you can try to re-send the reference survey once more. 

The email subject often reads "Reference survey for..." 

To resend a reference survey, log in to your application and navigate to the References page. The system lists a "Reference Survey Status" section underneath each reference. Click Resend the Survey Now to email the person once more. 

2018-01-05_13-27-23.png

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request