Clearing Your Web Browser's Cache

When you visit a website, your browser will save super-small files to your computer to help the website load faster the next time you visit. These files are called the browser’s cache. Sometimes, old cached files can make a website function incorrectly. The simple process of “clearing” your browser’s cache can often fix many internet-related problems.

This article provides generalized instructions for clearing browser cache. Instructions can vary depending on the type of browser and browser version. Therefore, you may need to refer to the browser manufacturers website for the most up-to-date or specific instruction.

If you find that you are repeatedly getting an unexplained error or getting automatically logged out while actively using the system, you may need to clear your browser’s cache.

Follow the instructions below to clear the cached internet files from your browser.

Note: You can click CTRL+SHIFT+DELETE (or CMD+SHIFT+DELETE for Mac users) on your keyboard to bring up a shortcut to the cache-clear menu in most web browsers. Still, please read through the instructions below to complete the cache-clear process.

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In the top right corner of the Google Chrome browser window, click the menu button ( Chrome_menu.jpg ). Then, click on Settings.

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Click on the Advanced link at the bottom of the page.

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This will drop down more settings; scroll down to the “Privacy and security” section. Click the Clear browsing data button.

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In the "Clear the following items from" dropdown, choose the beginning of time. Check the Cached images and files and Cookies and other site data check boxes.

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Note: Clearing the browser’s cookies may erase saved login information from websites, so be sure to make note of User ID and PINs before doing so.

Click the Clear browsing data button. Finally, close the browser completely (all windows and tabs) to finish the process.

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Open Internet Explorer, and click the gear icon ( IE_gear.jpg ) in the upper right-hand corner. Then, click Internet Options.

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Now, click the Delete… button under the “Browsing History” section.

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Make sure you un-check the Preserve Favorites website data check box, check the Temporary Internet files and website files check box, and check the Cookies and website data check box.

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Note: Clearing the browser’s cookies may erase saved login information from websites, so be sure to make note of User ID and PINs before doing so.

Once you have checked the boxes you want to delete, click the Delete button at the bottom right of the dialogue box.

The “Delete Browsing History” dialogue box will disappear. Then, click the OK button on the “Internet Options” dialogue box. Finally, close the browser completely (all windows and tabs) to finish the process.

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In the top right corner, click the menu button ( Firefox_menu.jpg ). Then, click the Gear icon (Options for PC users and Preferences for Mac users).

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Click the Advanced icon, and then click the Network tab. After that, click the Clear Now button.

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Once Firefox has finished clearing the cached data, click OK. Finally, close the browser completely (all windows and tabs) to finish the process.

Note: If using CTRL+SHIFT+DELETE / CMD+SHIFT+DELETE shortcut on your keyboard, make sure to pick Everything as your "Time Range to Clear" and check the boxes for both Cache and Cookies.

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If you’re using Safari on a Mac, click the Safari menu in the tool bar, and click on Preferences…

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Click the Privacy tab, and then click Manage Website Data...

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Click Remove All at the bottom of the window.

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When the "Are you sure...?" dialogue box appears, click Remove Now. Finally, close the browser completely (all windows and tabs) to finish the process.

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In Safari for Windows, click the gear icon ( safari_gear.jpg ) in the top right corner. Then, click on Reset Safari…

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Check the box labeled “Remove all website data.” Then, click the Reset button.

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Finally, close the browser completely (all windows and tabs) to finish the process.

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